Refund & Cancellation Policy

VisionRoots VedoHerbs · Last updated 20 October 2026

Cancelling an order

• Before dispatch: you can cancel any order. If you paid online you get a full refund to the same UPI / card / bank account you paid from. We dispatch within 24 hours of the order, so please tell us quickly.
• After dispatch: the order can no longer be cancelled. The 7-Day Promise below still applies.
• To cancel, message us on WhatsApp +91 92104 14727 with your order number (for example VR1001), or tap “No, cancel order” on our WhatsApp confirmation message.

7-Day Promise — broken, leaking or opened seal

If your bottle arrives broken, leaking or with the seal open, tell us within 7 days of delivery with an unboxing video. We will send a new bottle or give a full refund — no questions asked. Opened and used bottles are not valid for return.

How refunds are paid

• Online payments: refunded through Razorpay to the original payment method. Banks usually credit it within 5–7 working days after we start the refund.
• Cash on Delivery: refunded by UPI or bank transfer to the account you give us.
• If you were charged twice for the same order, the extra payment is refunded in full.

Contact

WhatsApp +91 92104 14727 · Email visionroots3@gmail.com

VisionRoots VedoHerbs is a brand of VisionRoots Services Private Limited · GSTIN 07AAFCV8460R1ZF · FSSAI Lic. No. 13318007000051